Effective Date: June 12, 2025
Last Updated: June 12, 2025

1. Introduction

Ubo Technology LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at getubo.com, purchase our open-source hardware kits, or interact with our services.

Our hardware products are designed with privacy in mind - they operate independently without requiring cloud services or mandatory user accounts from us. However, to fully utilize certain features, you may choose to connect your device to third-party services using your own API keys. This policy reflects our commitment to collecting only the information necessary to provide you with excellent products and support.

2. Information We Collect

Personal Information You Provide

• Order Information: Name, shipping address, billing address, email address, and phone number for order fulfillment

• Communication: Email address and message content when you contact us for support or inquiries

• Newsletter Subscription: Email address if you opt-in to receive product updates and newsletters

• Payment Information: Processed securely through our payment providers (Shopify and crowdfunding platforms such as Kickstarter, Indiegogo, and CrowdSupply) - we do not store payment card details

Information Collected Automatically

• Website Analytics: Through Google Analytics, we collect information about your visit including IP address, browser type, pages visited, and time spent on our site

• Advertising Data: Meta Pixel may collect information about your interactions with our website for advertising purposes

• Cookies: We use cookies to enhance your browsing experience and analyze website performance

Product Diagnostic Information (Optional)

• Sentry Diagnostics: Our hardware products include optional diagnostic reporting through Sentry to help us improve product performance. This feature is opt-in and can be disabled at any time by the user.

Third-Party Service Integration

• API Keys: Our products support integration with third-party services through user-provided API keys. We do not store, process, or have access to your API keys or the data exchanged between your device and third-party services. When you choose to use third-party services, you are subject to their respective terms of service and privacy policies, not ours.
   

3. How We Use Your Information
We use your personal information for the following purposes:

• Order Fulfillment: Processing and shipping your orders

• Customer Support: Responding to your inquiries and providing technical assistance

• Communication: Sending order confirmations, shipping updates, and optional newsletters

• Product Improvement: Understanding how our website is used to improve user experience

• Marketing: Showing relevant advertisements (only if you haven't opted out)

• Legal Compliance: Meeting legal obligations and protecting our rights
   

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

• E-commerce Platform: Shopify processes orders and payments

• Crowdfunding Platforms: Kickstarter, Indiegogo, and CrowdSupply for campaign backers and order processing

• Website Services: Wix for website hosting and email marketing

• Shipping Partners: Logistics providers and carriers for order fulfillment

• Analytics Providers: Google Analytics and Meta for website analytics and advertising
   

Legal Requirements
We may disclose your information if required by law, legal process, or to protect our rights and safety.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Important Note About Third-Party Services: If you choose to connect your device to third-party services using your own API keys, any data shared between your device and those services is governed by the third-party's privacy policy, not ours. We strongly recommend reviewing the privacy policies and terms of service of any third-party services you choose to integrate with your device.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. International Transfers
As we ship internationally, your information may be transferred to and processed in countries outside your residence. 

7. Data Retention

• Order Information: Retained indefinitely unless you request deletion

• Support Communications: Retained for as long as necessary to provide ongoing support

• Website Analytics: Typically retained for 26 months (Google Analytics default)

• Marketing Data: Until you request deletion
   

8. Your Rights
Depending on your location, you may have the following rights:
All Users

• Access: Request information about the personal data we hold about you

• Correction: Request correction of inaccurate personal information

• Deletion: Request deletion of your personal information

• Opt-out: Unsubscribe from marketing communications at any time

EU/UK Residents (GDPR)

• Portability: Request a copy of your data in a portable format

• Restriction: Request restriction of processing under certain circumstances

• Objection: Object to processing based on legitimate interests

• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

California Residents (CCPA)

• Know: Right to know what personal information we collect and how it's used

• Delete: Right to request deletion of personal information

• Opt-out: Right to opt-out of the sale of personal information (we don't sell personal information)

• Non-discrimination: Right to not be discriminated against for exercising privacy rights

To exercise your rights, contact us at hello at getubo.com.

9. Cookies and Analytics
Cookies We Use

• Essential Cookies: Required for website functionality

• Analytics Cookies: Google Analytics to understand website usage

• Advertising Cookies: Meta Pixel for advertising purposes

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Google Analytics
We use Google Analytics to analyze website traffic. You can opt-out using the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

13. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Ubo Technology LLC
Email: hello@getubo.com
Address: 8000 Edgewater Drive
Oakland, CA, 94621

For EU residents, you also have the right to lodge a complaint with your local data protection authority.